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酒店英语期末考试试卷 (1)


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南京城市职业学院 2015-2016 学年度第二学期 酒店管理专业


酒店英语 期末考试试题
学号: 姓名:
2016 年 6 月

班级:



题 号 分 数















总分

合分人



得分

评卷人

一、单选题(每题 1 分,共 20 分)







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1、Good morning. _______ I help you? A、Would B、Must C、May D、Am 2、I would like to _________ a room, please. A.order B、book C、see D、look 3. It’s very kind __________ you to help me. A.of B、to C、by D、for 4. What’s the ________ for a double room? A. right B. rate C、money D、for 5. I would like to book a double room ________ bath. A. with B. of C、by D、for 6.Excuse me, sir. You need to ________ the form. A. fill in B. fill on C、fill of D、fill for 7.We are looking forward to __________ you. A. see B. saw C、seeing D、sees 8.I'm afraid we are fully booked _______ the 5th. A. with B. of C、by D、for 9.Do you want to pay _____ cash or _____ credit card. A. in in B. by by C、by in D、in by 10.The porter will show you _______ your room. A. with B. to C、by D、for 11.My flight will leave ______ 6 pm today. A. with B. on C、at D、for 12.The hotel is full and there is someone ________ your room. A. take B. To take C、takes D、taking 13.Let me _______ you with your luggage.
英语 5 试题 第1页,共6页







A. help B. helping C、helps D、to help 14.May I _________ the curtain? A. draw B. Turn on C、turn off D、make up 15.______ the way, how long will it take to clean the room? A. With B. On C、By D、For 16.Can you __________ the air conditioning? A. draw B. Turn on C、turn off D、make up 17.Do you want these shirts to be ________? A. starch B. starches C、starched D、starching 18.Let me help you _______ your luggage? A. by B. with C、on D、of 19.I hope you will _______ a morning call at 7:00. A. arrange B. arranges C、arranged D、making 20.I'll ask a porter to _________ your luggage. A. take care B. take care of C、take care off D、look 得分 评卷人



二、根据对话填写入住单(每题 1 分,共 10 分)





G: Good evening, I have a reservation under the name of Mr. Tomlinson. R: Ok .I’ve found it. Checking out on the 27th? G: That’s right. R: Can I take a credit card for the deposit? G: Yes, sure. Also, I’d like a non-smoking room please. R: Certainly madam. Here’s your key. Your room is on the 7th floor and on the left. Room 781. Check-out time is at 12:00 noon. By the way, you are from America, I’m right? G: You are right. And I’ll stay in your hotel for 4 nights.

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Hotel Registration Form
Guest’s name 客人名字 Preference for Rooms 特别要求 Country(来自国家) Guest’s sex (M / F) 客人性别 Floor 楼层 Days of staying 天数 Check-out Time 退房时间 Check-in Time 入住时间 Room No. 房号 Means of settlement
结账方式

得分

评卷人

三、根据情境完成对话.(每题 2 分,共 40 分)
英语 5 试题 第2页,共6页

Part one









A:Good morning . What can I do for you, sir ? B:Yes, ( 我想预定一间房间。 ) A:OK ,sir . (什么时候?) B:From May 1st . A: (几个晚上?) B:For three nights . A: (您一行共有多少人呢?) B:Just my wife and myself . A: (哪种房间你比较喜欢呢,要一张大床房的房间还是两张单人床的房间?) B:Twin-room ,please . A:Could you hold the line ,please ? (我 要查查这几天有没有房间。 ) (先生,让您 久等了。 )We have a twin-room with windows at RMB288 and without windows at RMB258, Which would you prefer? B:We’ll take the one with windows . A:Certainly ,sir .May I have your name and initials ,please ? B:Yes ,it’s Caruthers T.E.
Part Two





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A: Good evening. (有什么可以帮助您的,先生?) B: (三个星期前,我预定 了一间带窗的两张单人床的房间) I’m Caruthers T.E. A: Just a moment, please, Mr. Caruthers. (我查看一 下今天的预订单). …Sorry to have kept you waiting, sir. Yes, you have reserved a twin-room with windows from today to the 3rd. B: Yes, exactly. A: (请出示您的护照) Thank you, sir. _______________________________________________________ (请您填一下这张 登记表。 ) B: Ok. Here you are. Is it all right? A: Yes, thanks. (您打算怎么付 款,现金还是信用卡?) B: (我能用旅行支票付费吗?) A: Certainly. Here’s the key to Room 808. Please keep it. ________________________________________________________(晚安,并预祝 您入住愉快。 ) B: Thank you.
英语 5 试题 第3页,共6页

Part Three





A:__________________________________________(您想喝点什么呢,先生?) B: I'd like some tea._______________________________(你们这里都有些什么 茶?) A: We have black tea and green tea.______________________________ (请问你想喝 什么茶?) B: I don't know. __________________________________(你能给我推荐下么?) A: I suggest you to have some green tea. Green tea has a cooler flavor, _________________________________(夏天喝很好.) B: Ok, I'd like a pot of Biluochun (碧螺春). 得分 评卷人

四、判断对错(每题 1 分,共 10 分)









1. A cashier should remind his client to keep the exchange slip well. ( ) 2. Telephone service is round the clock and free of charge in the hotel. ( ) 3. After registration, the receptionist should wish the guest an enjoyable stay at the hotel. ( ) 4. Guests feel pleased when the room attendant calls them by the names. ( ) 5. The room attendant should never touch the banknotes or documents on the desk when cleaning the guestroom. ( ) 6. Honesty is the best policy. ( ) 7. The hotel staff should report the problems to the superior no matter what it is. ( ) 8. When you must leave during the meal, you should put your napkin on the chair and fold it carefully, but never take it away with you. ( ) 9. Some hotels accept guests’ personal checks ( ) 10. Room service means to do service in the guestroom. ( )

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得分

评卷人

五、阅读理解题.(每题1分,共10分)

Americans like to travel on their yearly holiday. Today, more and more travelers in the United States are spending nights at small houses or inns instead of hotels. They get a room for the night and the breakfast the next morning. Rooms for the night in private (私人) homes with breakfast have been popular with travelers in Europe for many years. In the past five to ten years, these bed-and-breakfast places have become popular in the United States. Many of these America’s bed-and-breakfast inns are old historic buildings. Some bed-and-breakfast inns have only a few rooms, others are much larger. Some inns do not provide telephones or televisions in the rooms, others do.
英语 5 试题 第4页,共6页









Staying in a bed-and-breakfast inn is much different from staying at a hotel. Usually the cost is much less. Staying at an inn is almost like visiting someone’s home. The owners are glad to tell about the areas and the interesting places to visit. Many vacationers say that they enjoy the chance to meet local families. 1. Americans like to take to a holiday trip____. A.every year B.every season C.every month D.twice a year 2.Nowadays more American travellers prefer spending nights at______. A.big hotels B.colleges and universities C.their relatives’ homes D. small houses and inns. 3.According to the passage,which of the following is true? A.Travellers can get breakfast and lunch at small houses or inns. B.There are only a few rooms in all kinds of small inns. C.In some inns travellers can's watch TV in the rooms. D.It is more expensive to spend nights in private homes. 4.Rooms for the night in local families have been popular in ____for many years. A.Asia B.Europe C.America D.Africa 5.Many of these America’s bed-and-breakfast inns are __________. A.old buildings B.new buildings C.tall building D.small house Rossiya Hotel I read an article in the newspaper yesterday that the Hotel Rossiya in Moscow is the largest one in the world. It is a 12-story building that has 3,200 rooms. It can accommodate 6,000 guests. It has 15 restaurants and 93 lifts. About 3,000 people work in the hotel. The ballroom is known as the world’s largest. Furthermore, there is a 21-story “Presidential tower” in the central courtyard. Local residents are not allowed to live in the hotel. Foreigners are charged 16 times more than the usual very low rate charged to Russian officials. 6. Which is the largest hotel in the world? A. Hilton Hotel B. Trade Hotel C. the Great Wall Hotel D. Rossiya 7. How many people can this largest hotel accommodate at one time? A. 3,200 B. 6,000 C. 930 D. 3,000 8. How many people work in this largest hotel? A. 3,200 B. 6,000 C. 930 D. 3,000 9. Which part of the hotel is known as the largest in the world? A. The Presidential tower. B. The Central courtyard. C. The Ballroom. D. The Suite. 10.Foreigners have to pay __________ more than the usual rate Russian officials pay. A. 16 times B. 21 times C. 12 times D. 6 times
英语 5 试题 第5页,共6页





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五、回答问题.(共10 分)



1、 What services isThe Front Office responsible for ?(4 分)





2、 Do you know how many ways in which the guests can usually pay their hotel bills? (6 分)







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英语 5 试题 第6页,共6页


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