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Product Update: IP Office Release 5

Regional Applicability: All

IP Office Release 5 Product Update
Revised: July 29, 2009 Update Number: Version 2

IOC Document Definition:
Product/Platform Summary This document is an ongoing, evolving summary incorporating the latest updates on the entire product platform. (e.g., any version of IP Office). It is global and will note any regional distinctions within. This document is the detailed version of the product/platform summary. It is the “everything you need to know” source for the respective product platform. It is global and will note any regional distinctions within. (Formerly known as the Offer announcement.) This is a communication that summarizes “what’s new” within a given release regarding any changes or enhancements to an existing GA (Generally Available) product. This document provides coaching on the key selling points to highlight with customers. It typically also includes information pertaining to implementation guidelines and “need to know” facts.

Detailed Product Description

Product Update

Sale Guide

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Product Update: IP Office Release 5

Regional Applicability: All

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IP OFFICE RELEASE 5 SUMMARY...................................................................................... 3? 1.1? 1.2? Key messages ................................................................................................................ 3? IP Office Release 5 Features ......................................................................................... 4? Availability for Avaya Distributors ................................................................................. 11? Availability for Avaya Authorized BusinessPartners .................................................... 11?

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GENERAL AVAILABILITY DATES OF RELEASE 5 .......................................................... 11? 2.1? 2.2?

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LICENSING SIMPLIFICATION ............................................................................................ 12? MESSAGING ENHANCEMENTS ........................................................................................ 15? NEW AVAYA ONE-X PORTAL FOR IP OFFICE ................................................................ 16? NEW CUSTOMER CALL REPORTER ................................................................................ 18? NEW SUPPORT OF SIP ENDPOINTS ................................................................................ 19? NEW TELEPHONES: 1603SW AND DECT R4 ................................................................... 20? SERVICE ENHANCEMENTS ............................................................................................... 22? SMALL COMMUNITY NETWORK (SCN) ENHANCEMENTS ............................................ 23? OTHER IP OFFICE SOLUTION FEATURES....................................................................... 24? New Centralized Directory ........................................................................................... 24? IP Office 500 Software Load ........................................................................................ 25? IP Office Release 5 DVD .............................................................................................. 25? Web Availability ............................................................................................................ 25? Software Upgrade Process .......................................................................................... 25? Software Pricing ........................................................................................................... 26? IP Office Software Applications and License Key Process .......................................... 26? LOGISTICS AND ORDERING ............................................................................................. 25?

11.1? 12.1? 12.2? 12.3? 12.4? 12.5? 12.6? 13? 14? 15? 16? 17?

IP OFFICE APPLICATION PRICE CHANGES .................................................................... 26? IP OFFICE AUTHORIZATION AND AVAYA UNIVERSITY TRAINING .............................. 27? AVAYA GLOBAL SERVICES .............................................................................................. 28? LIST OF NEW AND UPDATED IP OFFICE RELEASE 5 MATERIAL CODES .................. 28? New DECT R4 Codes .................................................................................................. 31? CONTACTS .......................................................................................................................... 34?

16.1?

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Product Update: IP Office Release 5

Regional Applicability: All

1 IP Office Release 5 Summary
Avaya is pleased to announce the general availability on August 3, 2009 of IP Office Release 5 software. IP Office Release 5 introduces new features to enhance customer service, reduce expenses, and simplify maintenance and serviceability. It also supports the new 4-port expansion card as well as DECT R4.

1.1 Key messages
Release 5 Simplification ? 3 System options ? 1 Multisite option ? 4 User Profiles ? 2 Customer Service Profiles Enhance UI on 1600 phones to add T3-like functionality T.38 to support Fax over SIP trunking and ATAs Enhancements to Phone Support ? 1603SW ? DECT R4 Customer Call Reporter ? Browser-based ? Historic & real-time statistics Extended SCN ? 32 nodes ? Resilience one-X Portal for IP Office ? ? ? Resellers Easy to sell Easy to order Less training, with higher impact ? ? Customers Easier to buy & understand value Rich functionality that improves customer service & collaboration & helps measure it. Familiarity, no training, self service feature use Customers with SIP will be able to fax with IP Office More choice in DECT phones with support of wireless headsets and color screen track and measure customer service and agent productivity levels Improve customer satisfaction No single point of failure Higher availability Employees only need to access a URL with their web browser to use the application. ? No client installation ? Integrates Active Directory Lower Cost of Ownership as only the server needs upgrading Future proofs their investment More phone choices, e.g. conference phone Enhanced collaboration Speed Convenience
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Enable access to a broader market opportunity Ability to sell IP Office to SB that require SIP trunks & fax Entry level IP-phone suitable for office desks Competitive DECT phones with new functionality Easy to install Reduces deployment time significantly

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Sell IP Office in companies with more branches More competitive Easy to install Reduces deployment time significantly Enables channel to utilize apps on any browser based computer (OS independent)

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Support SIP phone extensions

Easier to sell Ability to sell more solutions

Dial by name for Embedded Voicemail

Ability to sell IP Office more effectively to <30 market

Avaya Proprietary and Confidential

Product Update: IP Office Release 5

Regional Applicability: All

1.2 IP Office Release 5 Features
Note: all of the features listed are available worldwide unless otherwise specified. Not all of the features in IP Office Release 5 are supported on all platforms and phones - please see each feature's description for details.

Licensing Simplification
With IP Office Release 5 the licensing model has changed in order to simplify selling, buying, learning and using IP Office. Additionally, the Professional License has been removed and the number of Voice Networking licenses reduced from 3 to 1. IP Office now adheres to a simple 3 step user-centric model that consists of the following components: 1. IP Office system platform, trunks and phones 2. System Licenses, known collectively as Group Collaboration: IP Office Essential Edition, IP Office Preferred Edition, IP Office Advanced Edition 3. User productivity solutions ? IP Office System platform, trunks and phones The IP Office system platform comprises the base of the new licensing model, including the IP500 system unit, expansion cards, trunk daughter cards and external expansion modules. Please note that licenses such as VCM channels or E1/T1 channels are still required. IP Office System Licenses There are 3 system licenses offered in Release 5. 1. IP Office Essential Edition 2. IP Office Preferred Edition 3. IP Office Advanced Edition IP Office User productivity Profile Solutions To better serve small business owners, licenses are now implemented by user profile. In addition to a basic user with no applications enabled (e.g., voicemail box if one of the above system editions has been purchased), there are 3 exclusive user profile licenses in Release 5 which enhance employee productivity: 1. Mobile Worker 2. Tele Worker 3. Power User These exclusive user profiles are complemented by 3 optional add-on user profiles 4. Receptionist 5. Customer Service Agent 6. Customer Service Supervisor

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Please check for further information ? Chapter 3 of this Product Update ? IP Office Release 5 - Packaging and Field Sales Training www.brainshark.com/avaya/ipofficesimple ? IP Office Release 5 - Pricing www.brainshark.com/avaya/ipofficer5pricing

Avaya Proprietary and Confidential

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Product Update: IP Office Release 5

Regional Applicability: All

Hardware Support
IP Office Control Unit Support ? IP Office Release 5 is supported on the IP Office 500 and IP412 as well as the IP406 V2 (no longer sold). ? IP Office Release 5 is not supported on the Small Office Edition (SOE), IP401, IP403 and IP406 V1.

IP Office 4-port expansion card ? The 4-Port expansion card is a base card of the IP Office 500 base module ? The 4-Port expansion card enables IP Office to add up to 4 more expansion modules (DS16, DS30, Phone16 and Phone30). From Release 5 upwards it is possible to connect 12 expansion modules in total ? As a result the total capacity of IP Office 500 increases to 384 users/phone ports

Phone Support
1603SW IP Telephone Support The 1603 SW IP Telephone supports the same interface as the 1603 on IP Office but has a built-in Ethernet switch. Support of SIP Endpoints Starting with IP Office Release 5, SIP endpoints are supported on IP Office for Voice (Audio) and Fax (T.38) communication. This allows the usage of standard compliant IP telephones using the open SIP standard, giving customers a choice of endpoints of different manufacterers including special purpose devices such as conference phones, hotel phones or terminal adapters. SIP Endpoint support is fully integrated into IP Office. No other Server components are needed. SIP endpoints will need VCM module capacity in IP Office like any other IP phone. In addition to SIP telephones, SIP Analogue Telephone Adapters are supported to connect analog phones and fax machines. This offers a flexibility to support Fax machines (using T.38) and analog telehones, e.g. basic wireless phones, in remote offices.

Avaya DECT R4 Solution Support IP Office Release 5 supports the new IP-DECT R4 Solution Radio Fixed Parts (RFP) as well as two new handsets. Avaya’s DECT R4 solution features all advantages of a full blown DECT solution for the enterprise market: Cost effective, wireless, high voice quality in a frequency band exclusively reserved for DECT that is secure, easy to deploy and enhance.The solution consists of: ? Two wireless handsets, 3720 and 3725 ? Two radio base stations (with internal and external antennas) with IP interface for usage with IP Office

Avaya Proprietary and Confidential

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Product Update: IP Office Release 5

Regional Applicability: All

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An appliance server for centralized functions like corporate directory and internal phonebook access, simple text messaging, integration of messaging and other external applications, centralized configuration and maintenance etc.

As the solution contains a handset with liquid protection and BlueTooth headset interface and an appliance server for attaching messaging applications it is especially well suited for verticals like healthcare and retail. All handsets and radio base stations support the DECT frequency bands in EMEA, APAC, NAR and CALA with the same hardware and firmware. (Please check type approval for availability in the different regions. At launch of IP Office Release 5, CALA is not supported with DECT R4)

1600 Series IP Telephone advanced user interface ? Enhanced Features Menu User interface enhancements on the 1608 and 1616 phones to access commonly used features without a dedicated key– similar to a mobile phone style Menu ? Improved centralized call log and personal directory supporting hot desking ? Status Indication of selected features

Core Functionality Support
Central Directory ? External directory entries can be obtained from up to three different sources per IP Office: o Locally configured by Manager, telephone (1600, T3) or Avaya one-X Portal for IP Office o LDAP server o HTTP server (new in R5) ? This allows a centralised system directory for an SCN Centralized call log ? User and hunt group centric Call Log driven by IP Office not by the phones themselves ? This feature is supported in the SCN when using hot desking ? Call log data is retained after power down and a system reset ? With IP Office Release 5 the centralized call log is supported by 1600 series as well as T3 phones and Avaya one-X Portal for IP Office. Increase of Conferencing capacity up to 2*64 channels ? Increased Conferencing capacity from 64 channels to 2*64 channels. Extended Small Community Network (SCN) with Resilience ? Up to 32 Nodes in a SCN, the maximum number of users remains at 500 ? IP Office systems can be connected together in a meshed layout ? In an SCN, one IP Office can be assigned to backup another adjacent system Enhanced Fax support in IP Networks ? IP Office supports T.38 Fax over SIP on the trunk and user side (IP Office 500 only) ? An analogue G3 Fax appliance can connect to the SIP/IP network via an Analogue Telephone Adapter (ATA)

Further new Features
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Product Update: IP Office Release 5

Regional Applicability: All

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Idle Line Preference (supported on 1600 series phones only) Transferable Dial Out Privilege Alerting/Ringtone for covered calls (no support on T3 series phones) Expanded Internal Twinning (full featureset on 1600 series phones only) External Call Lamp Indication (supported on 1600 series phones and BM32 only) Unconditional Forward to Voicemail (supported on 1600 series phones only) Coverage to Operator Drop External Only Conferences

Messaging Enhancements
Embedded Voicemail Dial by Name (Essential Edition) ? The caller’s search is guided by voice prompts and can be based on either first or last name. The caller can also change the selection whilst accessing the Dial By Name feature VoiceMail Pro Enhancements (Preferred Edition) ? Integration with Microsoft Exchange Server 2007 enables full message synchronization on all devices and user interfaces, and enables mobility solutions such as Blackberry / PDA email push services. ? Unified Messaging Web Access has been enhanced to include controls for callback, get previous and get next messages ? Unified Messaging Service (UMS) now supports hunt group mailboxes ? Maximum number of ports increased from 30 to 40 on IP500

New Thin Client Applications
Avaya one-X Portal for IP Office The one-X Portal for IP Office is an application that provides users control of their telephone from a networked PC. one-X Portal for IP Office can be used with any IP Office extension and is available as part of the IP Office Power User or Teleworker user licenses only. one-X Portal for IP Office is a server based application that the user accesses via web browser. Via separate gadgets1, one-X Portal for IP Office provides easy access to telephony features, call information, call control, directory and VoiceMail Pro mailbox. The following features are supported by one-X Portal for IP Office: ? User Call Control ? Call forwarding (CFWD), Do not disturb (DND) and exception management ? Voicemail collection and management ? IP Office integrated System Directory (read only) and Personal Directory (read and write)
1 What are gadgets? Google definition: Gadgets are simple HTML and JavaScript applications that can be embedded in webpages and other apps.

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Product Update: IP Office Release 5

Regional Applicability: All

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Ability to access external LDAP directory services (read only) All directory contacts are presented as click-to-dial and are searchable Dynamically updated user call log Automated provisioning and management available to administrators Presence information is shown for all internal users (including across Small Community Network)

Major browsers (Internet Explorer version 7 or later, Mozilla FireFox version 3 or later, Apple Safari 3 or later on Windows and MAC OS) are supported.

Customer Call Reporter (CCR)
Contact Centers are a requirement at nearly every level of business, from very small informal groups of 5 or 10 “customer service reps”, to large formal campaigns. IP Office Customer Call Reporter is a new application designed to help small businesses manage their customer service much more effectively. IP Office Customer Call Reporter enables a small business to track and measure customer service and agent productivity levels. The Customer Call Reporter application delivers simple and intuitive reporting in a browser based (thin client) architecture. It is designed for businesses as low as 5 employees up to 150 agents (focus is 30 agents) and can improve efficiency of call handling and customer service levels, key points in retaining customers for any size business. The following key features are supported by CCR: ? Microsoft server based with thin client (web browser) client connections. ? Simplified installation and maintenance. ? Six historical reporting templates provide drag and drop and user defined filter functionality. ? Three customizable Supervisor views ? Summarized Agent view based upon supervisor. ? Report Scheduler. ? Real time alarm notifications. ? Multi-lingual capabilities in a single system. ? Supports up to 30 Supervisors and 150 Agents.

Service Enhancements
IP Telephony Quality of Service (QoS) Reporting ? Ability to send RTCPMON packets from 5600/1600 phones when registered to IP Office. ? Collect Quality of Service (QoS) data from RTCPMON packets and other RTCP packets. ? System Status Application (SSA) displays QoS data in extension/trunk status screens. ? SSA and SNMP alarms are raised at the end of a call/RTP-session. Enhancements to VoIP Telephone Support There are three ways to support the upgrade of Avaya IP Phones ? Custom – HTTP/TFTP Server ? Memory Card – Compact Flash ? Manager – HTTP/TFTP Relay to Manager
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Product Update: IP Office Release 5

Regional Applicability: All

Manager Changes ? Print phone button labels for 1600 series phones from Manager

Platform and Telephone Support
? IP Office Release 5 will support the following telephones (pending regional availability, not all phones available for new sales): ? 2400/5400 series digital phones ? 4600/5600 series IP phones ? 1600 series IP phones ? 4406, 4412, 4424D+ sets (to provide MERLIN MAGIX migration, no longer sold new) ? 6400 series sets (no longer sold new) ? T3 IP and T3 digital ? 3701/3711 (IP DECT) ? 3720/3725 (DECT R4) ? 3616/3620/3626/3641/3645 (WiFi, 3616/3620/3626 no longer sold new) ? 3810 (900MHz) ? Analog phones ? Associated DSS units (EU24, BM32, DSS 4450, T3 DSS)

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IP Office Release 5 will support the following platforms: ? IP Office 500 ? IP412 ? IP406v2*

However, some of the new features in Release 5 are only supported on some platforms, as summarized in the following table: IP406 v2 Embedded Voicemail Dial by Name T.38 Fax support Maximum number of voicemail ports increased from 30 to 40 Conferencing capacity 2*64 All other Release 5 features are supported on all platforms.
* - Early releases of IP406v2 (PCS 07 and lower) cannot run Release 5 software due to memory limitations. The upgrade procedure is covered in IP Office Technical Tip number 166.

IP412

IP500

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IP Office Release 5 software cannot be used on: ? IP401, IP403, IP406 v1, and Small Office Edition (SOE)

Detailed release information can be found in the following documents available with the Avaya IP Office Release 5 software pack available on DVD media or downloadable from support.avaya.com from August 3, 2009:
Avaya Proprietary and Confidential Page 9 of 34

Product Update: IP Office Release 5

Regional Applicability: All

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Product Description (Release 5) Technical Bulletin (Release 5) IP Office Knowledgebase - Contains all the technical and user documentation for the IP Office - http://marketingtools.avaya.com/knowledgebase

The Technical Bulletin and Release 5 Documentation will be available by August 3, 2009: ? Go to support.avaya.com ? Select Find Documentation and Technical Information by Product Name under “Resource Library” ? Select IP Office ? Select the Software Release as 5 ? Select the Documentation Categories required The latest version of the IP Office Product Description, which defines the IP Office product in more detail, is found on the Avaya BusinessPartner portal (https://partner.avaya.com/), and will require a valid user name and password to view it online. It is also available from support.avaya.com – no password is needed to access this site.
Note: Always refer to the Avaya websites for the latest versions for product documentation.

Along with the new software and hardware components, there are also a range of services, training courses and bundled solutions to enable channel partners to support IP Office Release 5 and more effectively address market requirements. With GA of IP Office Release 5, Release 3.2 and Release 3.0DT will go end of support.

Avaya Proprietary and Confidential

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Product Update: IP Office Release 5

Regional Applicability: All

2 General Availability Dates of Release 5
2.1 Availability for Avaya Distributors
August 3, 2009 – all new Avaya material codes are added to Price List Administration Tool (PLAT) files. August 3, 2009 – new License material codes are added to Avaya Direct International (ADI). August 3, 2009 – IP Office Release 5 software and documentation is available for download from support.avaya.com. August 3, 2009 – new products are available to ship from Avaya to Distributors.

2.2

Availability for Avaya Authorized BusinessPartners

August 3, 2009 – IP Office Release 5 software and documentation available for download from support.avaya.com. August 3, 2009 – new IP Office Release 5 codes are available for purchase from Avaya Distributors. August 24, 2009 – new physical material codes (DVDs, 4-port expansion card, cables) available for volume shipment from Avaya Distributors.
Note that IP Office Release 5 will be downloadable free of charge for IP Office 500, IP412 and IP406v2 platforms. However, Avaya reserves the right to charge for future software releases at its discretion.

Avaya Proprietary and Confidential

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Product Update: IP Office Release 5

Regional Applicability: All

3 Licensing Simplification
With IP Office Release 5 the licensing model has changed in order to simplify selling, buying, learning and using IP Office. Additionally ? Professional License has been removed (202959) ? Number of Voice Networking licenses has been reduced from 3 to 1. All voice networking functions are covered under a single license type, named Multisite Option (205650). There is no longer any need for the Voice Networking Start 4 license (202960) or the Advanced Networking License (202966). The existing Voice Networking Add 4 license is used to turn on networking and controls the number of available channels and it is required for each site. With Release 5, IP Office will contain the following groups of licenses: ? ? ? ? IP Office system platform licenses such as VCM or E1/T1 channel Licenses System Edition Licenses User Productivity licenses Some of the existing licenses will remain available such as Multisite option, VoiceMail Pro additional Ports, Conferencing Center and Avaya TTS.

IP Office System Edition Licenses
There are 3 Editions in Release 5: 1. Essential Edition (formerly Embedded Voicemail) This Edition supports the essential needs of a customer such as a voicemail box for each user, voicemail to e-mail, dial by name and automatic attendant. Included is: Embedded Voicemail, 4 Ports 2. Preferred Edition (formerly VoiceMail Pro) In addition to the features provided by the Essential Edition, Preferred Edition supports customer and staff collaboration with functions such as secure “meet me” audio conferencing, call recording, conditional call routing to ensure that the right person receives the call, and graphical flexible programming for customization. Included is: VoiceMail Pro License, 4 Ports with optional licenses, a maximum support of 40 ports is possible Meet-me conferencing 3. Advanced Edition This Edition is an add-on to the Preferred Edition. The Advanced Edition supports 24/7 customer service with functions such as tracking and measuring customer service and agent productivity, search & replay of call recordings and integrated voice response. This Edition includes 1 Customer Service Supervisor user license for real-time & historic call reporting to ensure that customer service objectives are measured. Included Applications are: CCR Server (plus 1 supervisor license) VoiceMail Pro 3rd Party IVR (database interface) license VoiceMail Pro VB Scripting IVR license Voicemail Pro Contact Store (Recordings Administrators License)

Avaya Proprietary and Confidential

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Product Update: IP Office Release 5

Regional Applicability: All

VoiceMail Pro 8 ports of 3rd-party TTS (i.e. not Avaya/Scansoft TTS) which allow SAPI 5 compliant TTS to be used with VoiceMail Pro

IP Office User Productivity Profile Licenses
To better serve small business owners, licenses are now implemented by user profile. In addition to a basic user with no applications enabled (e.g., voicemail box if one of the above system edition has been purchased), there are 3 exclusive user profile licenses in Release 5 which enhance employee productivity: 1. Mobile Worker This profile is targeted at users with mobile devices and no Internet connection to the office, e.g. field sales and service staff who are often on the road. They are provided with functions such as one number access and call control as if “in the office”, enabling them to never miss a call. Included are: Mobility license - Mobile Twinning, Avaya one-X Mobile Client for IP Office, Mobile call control 3rd Party Text to Speech license 2. Tele Worker This profile is targeted at users who are working from home (or elsewhere) with Internet connection to the office. In conjunction with an Avaya IP Phone (5610, 5621), they are provided which functions enabling them to be a user of the Head Office system, either through the built-in VPN capability of their IP Phone or the ability to leverage the PSTN/ISDN via Telecommuter mode, without incurring any remote phone charges. Included are: IP Office VPN Phone license PhoneManager Pro license Avaya one-X Portal for IP Office license 3. Power User This profile is targeted at users with the need for both Mobile Worker and Tele Worker functionality. Additionally, e-mail access to voicemail is provided including synchronization with any IMAP e-mail client (this requires Preferred Edition) as well as a PC softphone to save on call costs when travelling abroad. Included are: Everything in Mobile and Tele Worker above plus Unified Messaging Service (UMS) license PhoneManager PC Softphone license These exclusive user profiles are complemented by 3 optional add-on user profiles 4. Receptionist This profile is targeted at operators/receptionists and provides a visual PC interface for call handling and management for multiple sites. Up to 4 of these users are supported on each system. Included is: 1 SoftConsole license 5. Customer Service Agent This profile is targeted at employees who are responsible for fielding customer service calls. It provides them with a web browser interface to view key statistics in real-time. Included is:
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Product Update: IP Office Release 5

Regional Applicability: All

1 Customer Call Reporter (CCR) Agent license 6. Customer Service Supervisor This profile enables service supervisors to track, measure and create reports for agent (or a group of agents) productivity via a web browser interface. Included is: 1 Customer Call Reporter (CCR) Supervisor license

Avaya Proprietary and Confidential

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Product Update: IP Office Release 5

Regional Applicability: All

4 Messaging Enhancements
Embedded Voicemail enhancements (Essential Edition) ? Dial by Name The caller’s search is guided by voice prompts and can be based on either first or last name. The caller can also change the selection whilst accessing the Dial by Name feature VoiceMail Pro enhancements (Preferred Edition) VoiceMail Pro has been enhanced in response to customer requests. ? Integration with Microsoft Exchange Server 2007 enables VoiceMail Pro to use the Exchange Message store as the voicemail message store. All voicemails are handled exactly like emails. VoiceMail Pro retrieves voicemails from there to present them on the telephone user interface. The status information of voicemails (new/unread/deleted) is synchronized between VoiceMail Pro and Exchange ? Unified Messaging Web Access has been enhanced to include controls for callback, get previous and get next messages ? Unified Messaging Service (UMS) now supports hunt group mailboxes ? Enhanced Small Community Network (SCN) support: VoiceMail Pro is now able to support SCN with up to 32 nodes. ? Maximum number of ports increased from 30 to 40 on IP500 ? Seamless support for the IP Office primary / backup resilience capability introduced in this release for business continuity ? Ability to import and export conditions ? Additional enhancements to: o Whisper Action now allows the administrator to utilize it in a force feed capacity o Alarm Set Action has the ability to pre-select extension and time. o Set Caller Priority allows the priority of the caller to be set as part of the VM Pro transfer / supervised transfer actions. o Minimum Message Length can be modified by the administrator. o Generic Action now has a Wizard to allow the administrator to easily create customized call flows

VoiceMail Lite Voicemail Lite is not supported with Release 5

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Product Update: IP Office Release 5

Regional Applicability: All

5 New Avaya one-X Portal for IP Office
The Avaya one-X Portal for IP Office is an application that provides users control of their telephone from a networked PC. Avaya one-X Portal for IP Office can be used with any IP Office extension; analog, digital or any IP, wired or wireless, and is available as part of the IP Office Power User or Teleworker User licenses only. Avaya one-X Portal for IP Office is a server based application that the user accesses via a web browser. Via separate gadgets2 within the browser window, one-X Portal provides easy access to telephony features, call information, call control, directory and Embedded Voicemail as well as VoiceMail Pro mailbox. The call log shows the actual call history, independent of whether the user was logged in to one-X Portal at the time or not.

Calls Gadget
? Caller ID/Name Presentation Caller ID is presented as standard (where provided) allowing users to see who's calling before answering. The caller's phone number and name (if known to IP Office) are clearly shown in the call status area. Desktop PC Telephony Controls Avaya one-X Portal for IP Office has telephony buttons in the calls gadget that activate standard telephone functions such as Answer, Drop, Hold, Retrieve, Record, Consult and Transfer. These functions are context sensitive and appear depending on the status of the call. Keyboard shortcuts are available for Answer, Hold, Drop and Call functions and can be configured by the user. Active calls can be easily parked by clicking on a park slot while displaying the active call. There are four Call Park slots/zones, which can be shared between users and operators, or within a department on the same IP Office system, further adding to the ease with which the entire call handling process is streamlined with one-X Portal.

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Call Log Gadget
? Call History The call log displays details of calls you have made, received and missed and it will report the last 30 calls. Users can use the call log to make a call or add the caller to the Personal Directory. The call log shows the actual call history, independent of whether the user was logged in to one-X Portal at the time or not. The call log is centralized and also available on the desktop phone. Calls are ordered in 4 tabs: ? All: all calls. ? Incoming ? Outgoing

2 What are Gadgets? Google definition: Gadgets are simple HTML and JavaScript applications that can be embedded in webpages and other apps.

Avaya Proprietary and Confidential

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Product Update: IP Office Release 5

Regional Applicability: All

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Missed

Messages Gadget
? Voicemail Access Avaya one-X Portal for IP Office will show new, saved and old voicemails received and provides access into the user mailbox allowing the user to play, rewind, fast-forward, save and delete messages.

Directory Gadget
Directories Avaya one-X Portal for IP Office can display several directories of names and associated telephone numbers. ? ? Personal Directory This is the user’s own directory of names and numbers. System Directory This is the directory of names and numbers from the IP Office telephone system plus all the users and groups on the telephone system. External Directory The system administrator can configure one-X Portal for IP Office to access one external directory (Active Directory / LDAP).

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User Status/Presence For the directory entries of other IP Office users, one-X Portal for IP Office will indicate the status of the user at their work number. This status is available for users across an IP Office Small Community Network. The status can be:

Presence within one-X Portal for IP Office allows the user to create sets of call redirection settings. Through the configuration tab the user can create different Presence entries and associate different rules to each such as forwarding to a different number or Do Not Disturb. In case of Do Not Disturb, the user can establish a list of numbers (DND exceptions) from whom the user wants to receive calls.

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Product Update: IP Office Release 5

Regional Applicability: All

6 New Customer Call Reporter
IP Office Customer Call Reporter is a server based call center product designed explicitly for small businesses. Drawing upon the latest web and design technologies the Customer Call Reporter introduces significant new capabilities to effectively and efficiently manage an SME call center environment. The product focus is on ease of use and deployment simplicity to ensure improved ongoing productivity and lower support costs. Combined with IP Office system built-in ACD (Automatic Call Distributor) functionality, the new Customer Call Reporter application enables a small business to track and measure customer service and agent productivity levels through an intuitive browser-based interface. Key Features ? ? ? ? ? ? ? ? ? Microsoft server based with thin client (web browser) client connections. Simplified installation and maintenance. Six historical reporting templates provide drag and drop and user defined filter functionality. Three customizable Supervisor views Summarized Agent view based upon supervisor. Report Scheduler. Real time alarm notifications. Multi-lingual capable in a single system. Supports up to 30 Supervisors and 150 Agents.

Business Benefits ? Lower Cost of Ownership ? ? ? ? ? ? ? ? Provides a web based call center measurement tool Reports in an easily understandable format No client software to load. Customizable Real-Time screens Cradle to Grave reporting via trace reports Multi-Lingual operation. Standards based (Multiple Browsers, SQL2005)

Ease of Use

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Product Update: IP Office Release 5

Regional Applicability: All

7 New Support of SIP Endpoints
Starting with IP Office R5, SIP endpoints are supported on IP-Office for Voice (Audio) and Fax (T.38) communication. This allows the usage of standard compliant IP telephones using the open SIP standard, giving customers a choice of endpoints of different manufacterers including special purpose devices like conference phones, hotel phones or terminal adapters. In order to use a SIP endpoint with IP Office, a “Third party IP endpoint license” is needed. This license will continue to support endpoints based on the H.323 standard but will also be required for generic SIP endpoints on IP Office SIP Endpoint support is fully integrated into IP Office core. No other components are needed. SIP endpoints will need VCM module capacity in IP Office like any other IP phone. Next to SIP telephones, SIP terminal adapters are supported to connect analog phones and fax machines. This offers a flexibility to support Fax machines and Audio/T.38 Advanced features: SIP endpoints support a number of extended features according to the “SIP service samplesdraft”, also refered to as “Sipping-19”. This includes: ? Calling line identifcation ? Hold/Consulation Hold ? Attended/Unattended Transfer ? Message Waiting ? Do not disturb ? Conference Add A large number of additional features are supported on IP Office using Feature activation keys. These features include, but are not limited to: ? Call forward: Unconditional/Busy/No Answer ? Follow Me ? Park/Unpark ? Music on Hold ? Meet me conferencing ? Conference join ? Ring back when free SIP endpoints also support Computer Telephony Integration “CTI” and therefore applications like Avaya one-X Portal for IP Office: the following features are supported with Avaya one-X Portal and via the TAPI interface: ? ? ? ? ? ? ? ? Outgoing call (without remote activation of speakerphone/headset) Hang up Hold Attended/Unattended transfer Conference (IP Office based) Voicemail collect Set forwarding/DND (IP Office based) Park/Ride (IP Office based)

The features work similar like "CTI" features in combination with a analog telephone, e.g. a outgoing call will first ring the SIP phone and after connect the outgoing call will be placed.
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Product Update: IP Office Release 5

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Avaya Phone Manager/ Phone Manager Pro and SoftConsole are currently not supported in combination with SIP endpoints.

8 New telephones: 1603SW and DECT R4
1603SW IP Telephone Support The 1603 SW IP Telephone supports the same interface as the 1603 on IP Office but has a built-in Ethernet switch. Please note that the switch built into the phone, similar to the switch in the 1608, is designed for everyday use, where typically smaller sized data files are transferred (web, email file attachments) or there are less demanding data-transfer applications/usage (thus less sensitive to data transfer completion times). For highly demanding data traffic processing with large amounts of small packets we recommend the 1616 phone for full speed data throughput. The 1603-SW Telephone requires a PoE adapter, if Power over Ethernet is available.

New DECT R4 solution The Avaya DECT R4 solution delivers the productivity-boosting benefits of IP and wireless communications across multiple offices in a convenient, lightweight handset. It provides businesses with a highly functional wireless solution with the ability to scale to support large numbers of users. This system also supports users in different offices connected via a WAN. The Avaya DECT R4 solution radio fixed part (RFP) or IP base station (IPBS) connects to the IP Office using an IP protocol based on H.323. They provide the wireless infrastructure for the telephones to connect to. Avaya’s DECT R4 solution features all advantages of a fully integrated and scalable solution for the enterprise market: Cost effective high wireless voice quality in a frequency band exclusively reserved for DECT that is secure, easy to deploy and enhance. The solution consists of: ? ? ? Two wireless handsets Two radio base stations (with internal and external antennas) with IP interface for usage with IP Office An appliance server for centralized functions like corporate directory and internal phonebook access, simple text messaging, integration of messaging and other external applications, centralized configuration and maintenance etc.

As the solution contains a handset with liquid protection and Bluetooth headset interface and an appliance server for attaching messaging applications it is especially well suited for verticals like healthcare and retail. All handsets and radio base stations support the DECT frequency bands in EMEA, APAC, NAR and CALA with the same hardware and firmware. (Please check type approval for availability in the different regions)

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The Avaya DECT R4 solution on IP Office supports up to 120 handsets and 32 base stations. Each base station can be powered over the LAN using the Power over Ethernet (PoE) standard. Each base station can be also powered by an external power supply. There are two versions of the base station (IPBS) available: a standard base station with fixed antennas and an enhanced base station with a variety of external antennas (External antenna not available in the US). Both base-stations can be installed in an outdoor housing to provide an “external” base-station

Solution Overview

3720 Avaya In-building Wireless Server (AIWS)

3725

DECT R4 base station (IPBS)

Advanced Charger

IP Office

Up to 32 RBS and up to 120 Users possible

I n t r a n e t

Rackmount Charger

3rd party Messaging Server

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Product Update: IP Office Release 5

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9 Service Enhancements
IP Telephony Quality of Service (QoS) Reporting ? Ability to send RTCPMON packets from 5600/1600 phones when registered to IP Office. ? Collect Quality of Service (QoS) data from RTCPMON packets and other RTCP packets. ? System Status Application (SSA) displays QoS data in extension/trunk status screens. ? SSA and SNMP alarms are raised at the end of a call/RTP-session. Enhancements to VoIP Telephone Support There are three ways to support the upgrade of Avaya IP Phones ? Custom – HTTP/TFTP Server ? Memory Card – Compact Flash ? Manager – HTTP/TFTP Relay to Manager Manager Changes ? Print phone button labels for 1600 series phones from Manager

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Product Update: IP Office Release 5

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10 Small Community Network (SCN) Enhancements
? ? ? ? Up to 32 Nodes in a SCN, the maximum number of users remains at 500 IP Office systems can be connected together in a meshed layout (no single point of failure). The Advanced Networking license is no longer required to receive the remote hot desking and distributed hunt groups functionality. All SCN and Advanced Networking functionality are included in the Multi-Site Option license. In an SCN, one IP Office can be assigned to backup another adjacent system (Resilience) and VoiceMail Pro can re-register to an alternative system. Resilient SCN (see the diagram below) ? In an SCN configuration of System “A” and System “B” where the centralized voicemail is connected to System B, and a number of IP phones are connected to either System A or System B. If System “B” fails then: o System A will automatically take over from System B and support Avaya IP phones, Hunt Groups, and DHCP if required o VoiceMail Pro will reregister to System A o All System B users will have the use of their UMS and Mobility licenses on System A (no other licenses will be available) o All System B users’ Personal contacts/Call Logs will continue to be available (1600 Telephones)

PSTN
Resilient SCN

PSTN

A
Sys Sys

B

VoiceMail

Huntgroup

Huntgroup

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11 Other IP Office solution features
11.1 New Centralized Directory
? Centralized Personal Directory
The IP Office Personal Directory is a list of up to 100 numbers and associated names stored centrally in the system for a specific user. A Directory Entry can be used to label an incoming call on a caller display telephone or on a PC application. The Directory also gives a system wide list of frequently used numbers for speed dialing via Avaya one-X Portal, Phone Manager or a feature phone with a suitable display. Benefit ? The user has their personal directory independent from which phone (1600, T3 only) they are logged into ? The personal directory is always synchronised between the telephone and Avaya one-X Portal for IP Office (1600, T3 only)

?

Centralized System Directory
The IP Office Directory is a list of up to 5,000 numbers and associated names stored centrally in the system and available in a SCN. A directory entry can be used to label an incoming call on a caller display telephone or on a PC application. The Centralized System Directory also gives a system wide list of frequently used numbers for speed dialing via Avaya one-X Portal, Phone Manager or a feature phone with a suitable display. External directory entries can be obtained from up to three different sources for each IP Office: Locally configured by Manager, or telephone (1600, T3 or one-X Portal for IP Office) LDAP server HTTP server (new in R5) Benefit ? Ability to use external directory services with different interfaces ? One system directory for an SCN

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Product Update: IP Office Release 5

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12 Logistics and Ordering
12.1 IP Office 500 Software Load
As shipped from the factory, the IP Office 500 control unit contains non-functional loader software only. Before it can be used, a valid Feature Key (Smart Card - orderable separately) needs to be installed, and then IP Office Release 5 software will need to be loaded onto the unit.

12.2 IP Office Release 5 DVD
Avaya will supply DVD media to Avaya Authorized Distributors that have a current contract with Avaya. Avaya will not supply DVDs directly to BusinessPartners. BusinessPartners are required to order DVD media from their respective Avaya Authorized Distributors. Separate CDs are no longer available with Release 5. The USER/ADMIN SET and the VOICEMAIL PRO will be together on the DVD. The following DVD is available with Release 5 of IP Office:
Material Code 700472863 SAP Description IPO DVD 5.0 USER/ADMIN SET

Note: It may be acceptable to duplicate this media but your contract with Avaya needs to be reviewed in the first instance. If permitted, copies may then be made which must contain an Avaya Proprietary Notice on the DVD.

12.3 Web Availability
The IP Office Release 5 binaries for the core platform and DVD images of IP Office Release 5 applications will be available on the Avaya Support website by August 3, 2009. IP Office Release 5 will be downloadable and usable free of charge. However, please note that Avaya reserves the right to charge for future software releases at its discretion. 1. Go to http://support.avaya.com 2. Click “Downloads” under “Resource Library” 3. Select “IP Office” under “Download by Product Name” 4. Select “5.0” under “Select a Release”

12.4 Software Upgrade Process
The process for upgrading IP Office platforms from Release 1.x or 2.x to Release 5 software may be different from previous upgrade procedures. A complete technical reference for 5 will be located in the Release 5 Technical Bulletin where all software upgrades are addressed. To find the latest IP Office technical bulletin: 1. Go to http://support.avaya.com/ 2. Click “Find Documentation and Technical Information by Product Name” under “Resource Library” 3. Select “IP Office” 4. Select “Technical Bulletins” under “Document Categories” 5. Select “5.0” under “Select a Release”

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12.5 Software Pricing
New versions and releases of IP Office core software are subject to two charges: ? A nominal charge for the delivery of media and the associated handling costs ? A license fee for the activation of specific new features introduced with this version of IP Office software Avaya’s current practice is to post IP Office core software versions (binaries) on the Avaya Support website for download free of charge. However, please note that Avaya reserves the right to charge for future software releases at its discretion.

12.6 IP Office Software Applications and License Key Process
General Available (GA) IP Office software applications are orderable by Avaya BusinessPartners from their Avaya Authorized Distributor. Avaya BusinessPartners must contact their respective distributors directly to purchase all IP Office Software applications. Each distributor implements a customized IP Office software purchasing and distribution process for its network of Avaya BusinessPartners. These distributor specific internal processes are not covered by this document.

13 IP Office Application Price Changes
Aligned with the Licensing simplification, some prices will be change, please see details in Chapter List of new and updated IP Office Release 5 Material Codes. As a result of the pricing changes (systems without phones) ? IP Office Essential Edition pricing is o Unchanged <24 users o 5-6% price reduced 26-54 users o 2% more 56-80 users o 6%-10% more >90 users ? IP Office Preferred Edition pricing is o 10%-13% price reduced <24 users o Unchanged 26-54 users o 5% more 56-100 users ? Summary o More attractive for <50 users o More attractive for 3rd party IP phones o Simpler to sell The new user profiles (e.g. Mobile Worker, Tele Worker, Power User) provide significant savings over buying individual licenses “a-la-carte” and simplify value proposition. Full details of the new prices, for your local region and currency as applicable, will be available from your distributor.

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14 IP Office Authorization and Avaya University Training
Avaya Product Authorization is designed to ensure our Avaya Channel Partners have the capabilities and skills to successfully design, sell, and implement Avaya products/solutions to exceed customer expectations. Product Authorization requirements may be found at: http://www.avaya-learning.com .

New and updated Classes available with IP Office Release 5
Training is one component that must be fulfilled prior to being an Authorized Avaya Channel Partner. The Avaya University IP Office Technical curriculum is updated to reflect IP Office Release 5 through the addition of a new IP Office Product Delta course that covers the major enhancements and customer benefits associated with Release 5. Please find the new or updated courses below:
Course Title/ Description Modality Duration Summary/Comments

Implement
ACT00916WEN IP Office Hardware, Application and Data Components ATC00470WEN IP Office CCR Implement Basic ATC00470WEN IP Office CCR Implement Basic Assessment ATU01201WEN IP Office Release 5 Technical Delta ATU01201AEN IP Office Release 5 Technical Delta Assessment ATC01221IEN IP Office Release 5 Implement Core ATC01221AEN IP Office Release 5 Implement Core Assessment 132-S-916.3 IP Office Release 5 Implement and Support Elective Exam - Specialist Web Web Web web Web ILT ILT Web 6.0 hrs 4.0 hrs 0.5 hrs 3.0 hrs 0.5 hrs 40 Hrs. 1 Hrs. 3 Hr. Update - Exam questions to be updated to release 5.0 New - course merging 920 and 940 New - course to replace ACT00992WEN Update with Release 5 features New went GA end of May 09

Sales
ACV9000WEN/DE Selling IP Office web Web Web Web 3 hrs. Update incl. CCR 2 hrs Update incl. CCR

ACV9000AEN/AE Selling IP Office - Assessment ACV9010WEN/DE –IP Office Advanced Sales

ACV9010AEN/ADE –IP Office Advanced Sales Assessment

To see a full listing of IP Office and related classes please visit http://www.avaya-learning.com. For information on the courses and assessments associated with product authorization, select Product Authorization under Curriculum Maps.

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Product Update: IP Office Release 5

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15 Avaya Global Services
Avaya Global Services can provide a variety of services: ? Network assessments to insure the integrity of customer network infrastructure ? Installation by an experienced team of project managers, software specialists and field technicians ? Maintenance support agreements are available with a variety of coverage options including on-site and remote support, remote parts support, etc. Not all services are available in all countries and regions. Please check with your country channel managers for availability. .

16 List of new and updated IP Office Release 5 Material Codes
All pricing of new Release 5 material codes will be notified to distribution partners through the normal Price List Administration Tool (PLAT) procedure.
Material Code Hardware 700472863 700472871 700472889 700478068 700458508 IPO DVD R5.0 USER/ADMIN SET IPO EXP CBL RJ45/RJ45 2M YELLOW IPO IP500 EXP CARD 4PT IPO DVD TTS SET IP Phone 1603SW BLK $189 $19 $20 $990 New TTS engine delivered on two 2 DVD’s SAP Description GPL Comments

System Editions 700343460 171991 189782 227043 227044 Options 205650 User Profiles 195569 195570 195572 195574 227047 227054 227057 227055 227046 IPO LIC MOBILE WORKER RFA 1 IPO LIC MOBILE WORKER RFA 5 IPO LIC MOBILE WORKER RFA 20 IPO LIC MOBILE WORKER RFA 5 TRIAL IPO LIC TELEWORKER RFA 1 LIC:CU IPO LIC TELEWORKER RFA 5 LIC:CU IPO LIC TELEWORKER RFA 20 LIC:CU IPO LIC TELEWORKER RFA 5 TRIAL IPO LIC POWER USER RFA 1 LIC:CU $169 $149 $671 $2384 $89 $401 $1444 Renaming of: IPO LIC MOBILE TWINNING RFA 1 Renaming of: IPO LIC MOBILE TWINNING RFA 5 Renaming of: IPO LIC MOBILE TWINNING RFA 20 Renaming of: IPO LIC MOBILE TWINNING TRIAL RFA 5 IPO LIC IP500 VCE NTWKG ADD 4 LIC:CU $695 IPO MC ESSNTL (EMBD MSGING) EXP KIT IPO LIC PREFRD (VM PRO) RFA LIC:DS IPO LIC PREFRD (VM PRO) RFA TRIAL IPO LIC ADVANCED RFA LIC:DS IPO LIC ADVANCED RFA TRIAL $2895 $795 $2395 Renaming of: IPO MC EMBD MSGING EXP KIT Renaming of: IPO LIC VM PRO RFA LIC:DS (Professional Edition is no longer required with Release 5) Renaming of: IPO TRIAL VM PRO RFA LIC:DS

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Product Update: IP Office Release 5
227051 227056 227052 User Options 171987 189783 217650 217651 217653 227053 217655 217656 217657 IPO LIC RECEPTIONIST RFA 1 LIC:DS IPO LIC RECEPTIONIST RFA 1 TRIAL IPO LIC CUSTMR SVC AGT RFA 1 LIC:CU IPO LIC CUSTMR SVC AGT RFA 5 LIC:CU IPO LIC POWER USER RFA 5 LIC:CU IPO LIC POWER USER RFA 20 LIC:CU IPO LIC POWER USER RFA 5 TRIAL

Regional Applicability: All
$761 $2704

$599

Renaming of: IPO LIC SOFTCONSOLE/BLF RFA LIC:CU Renaming of: IPO TRIAL SOFTCONSOLE/BLF RFA LIC:CU

$349 $1745 $6980

Renaming of: IPO CUSTMR CALL REPORTER 1AGT LIC Renaming of: IPO CUSTMR CALL REPORTER 5AGT LIC Renaming of: IPO CUSTMR CALL REPORTER 20AGT LIC

IPO LIC CUSTMR SVC AGT RFA 20 LIC:CU IPO LIC CUSTMR SVC AGT RFA 5 TRIAL IPO LIC CUSTMR SVC SPV RFA 1 LIC:CU IPO LIC CUSTMR SVC SPV RFA 10 LIC:CU IPO LIC CUSTMR SVC SPV RFA 20 LIC:CU

$2000 $3250 $4900

Renaming of: IPO CUSTMR CALL REPORTER 1SPV LIC Renaming of: IPO CUSTMR CALL REPORTER 10SPV LIC Renaming of: IPO CUSTMR CALL REPORTER 20SPV LIC

Repricing only 700426216 700426224 700449499 700449507 174956 174957 174958 174959 174960 227040 IPO IP500 EXP MOD DGTL STA 30 IPO IP500 EXP MOD PHONE 30 IPO IP500 EXP MOD DGTL STA 16 IPO IP500 EXP MOD PHONE 16 IPO LIC IP ENDPOINT RFA 1 LIC:CU IPO LIC IP ENDPOINT RFA 5 LIC:CU IPO LIC IP ENDPOINT RFA 10 LIC:CU IPO LIC IP ENDPOINT RFA 20 LIC:CU IPO LIC IP ENDPOINT RFA 50 LIC:CU IPO LIC IP ENDPOINT RFA 5 TRIAL $3770 $3995 $2291 $2651 $119 $565 $1079 $2049 $4849 New code with Release 5

Not required for Release 5 202960 202966 202959 IPO LIC IP500 VCE NTWK START4 LIC:DS IPO LIC ADVANCED NTWKG LIC IPO LIC IP500 IPO STD UPG TO PRO Multisite Networking requires only: 205650 IPO LIC IP500 VCE NTWKG ADD 4 LIC:CU

End of Sale August 09 174456 217652 217654 195571 195573 IPO LIC SOFTCONSOLE 1 RFA LIC:CU IPO CUSTMR CALL REPORTER 10AGT LIC IPO CUSTMR CALL REPORTER 50AGT LIC IPO LIC MOBILE TWINNING RFA 10 IPO LIC MOBILE TWINNING RFA 50

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Product Update: IP Office Release 5
174961 IPO LIC IP ENDPOINT RFA 100 LIC:CU

Regional Applicability: All

End of Sale November 09 (replaced by Power User, Teleworker, etc.) 177469 177470 177471 177472 189785 174463 174464 174465 174466 189784 213981 213982 213983 213984 213987 216761 216762 216763 216764 217882 217884 171990 182298 189777 182300 189779 700293921 IPO LIC PMGR PRO RFA 5 LIC:CU IPO LIC PMGR PRO RFA 10 LIC:CU IPO LIC PMGR PRO RFA 20 LIC:CU IPO LIC PMGR PRO RFA 50 LIC:CU IPO TRIAL PMGR PRO RFA 10 LIC:CU IPO LIC PMGR SFTPHN RFA 5 LIC:CU IPO LIC PMGR SFTPHN RFA 10 LIC:CU IPO LIC PMGR SFTPHN RFA 20 LIC:CU IPO LIC PMGR SFTPHN RFA 50 LIC:CU IPO TRIAL IPPRO RFA 10 LIC:CU IPO LIC VPN PHONE 5 LIC:CU IPO LIC VPN PHONE 10 LIC:CU IPO LIC VPN PHONE 20 LIC:CU IPO LIC VPN PHONE 50 LIC:CU IPO LIC VPN PHONE 10 TRIAL IPO UC SML BUSINESS SOLUTION 20 LIC IPO UC SML BUSINESS SOLUTION 25 LIC IPO UC SML BUSINESS SOLUTION 30 LIC IPO UC SML BUSINESS SOLUTION 50 LIC IPO LIC VMPRO UMS 10 USER IPO LIC VMPRO UMS 50 USER IPO LIC INTG MSGING PRO RFA LIC:DS IPO LIC 3RD PARTY IVR RFA LIC:DS IPO TRIAL 3RD PRTY IVR RFA LIC:DS IPO LIC VB SCRIPTING RFA LIC:DS IPO TRIAL VB SCRIPTING RFA LIC:DS Voicemail Pro ScanSoft Text-to-Speech (TTS)

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16.1 New DECT R4 Codes
Material Code 700466105 SAP Description GPL Comments Avaya 3720 DECT handset (BW display, four way navigation key, half duplex speaker phone, 2.5mm wired headset connector), standard belt clip, battery pack include, charger not included Avaya 3725 DECT handset (Color display, five way navigation key, half duplex speaker phone, 2.5mm wired headset connector, BlueTooth headset interface, text message support, additional side keys for volume and mute), standard belt clip, battery pack included, charger not included Charger cradle for one DECT handset (3720 and 3725 are both possible), Western European power supply included Charger cradle for one DECT handset (3720 and 3725 are both possible), universal power supply for United Kingdom, North America and Australia included Charging cradle for one DECT handset (3720 and 3725 are both possible), contains also a USB connector and an Ethernet connector to use the charger for phone configuration either with a PC attached via standard USB cable or using the centralized management offered by the AIWS server via Ethernet $430 700466287 DECT HANDSET ADV CHRGR KIT UK $430 Same as 700466279 DECT HANDSET ADV CHRGR KIT EU but with power supply for United Kingdom Same as 700466279 DECT HANDSET ADV CHRGR KIT EU but with power supply for North America Same as 700466279 DECT HANDSET ADV CHRGR KIT EU but with power supply for Australia Charger to charge six DECT handsets (3720 and 3725 are both possible), contains also a USB connector and an Ethernet connector to use the charger for phone configuration either with a PC attached via standard USB cable or using the centralized management offered by the AIWS server via Ethernet, up to four Rack mount Chargers can be serially connected to the same power source with Ethernet pull-through possible, universal power supply for Western Europe, United Kingdom, North America and Australia included Charger to charge six 3725 battery packs (not usable for 3720 battery packs), universal power supply for Western Europe, United Kingdom, North America and Australia included Additional battery pack for 3720 handset Additional battery pack for 3725 handset

DECT 3720 HANDSET

$200

700466139

DECT 3725 HANDSET

$350

700466253

DECT HANDSET BASIC CHRGR EU

$30

700466261

DECT HANDSET BASIC CHRGR UK/NAR/AU

$30

700466279

DECT HANDSET ADV CHRGR KIT EU

700466295

DECT HANDSET ADV CHRGR KIT NAR

$430

700466303

DECT HANDSET ADV CHRGR KIT AU

$430

700466311

DECT HANDSET RACKMOUNT CHRGR KIT

$650

700466329

DECT MULT BATTERY CHRGR KIT

$700

700466683 700466691

DECT 3720 HANDSET BATTERY PK DECT 3725 HANDSET BATTERY PK

$30 $30

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Product Update: IP Office Release 5
700466568 700466337 DECT HANDSET BASIC BELT CLIP DECT HANDSET SWIVEL BELT CLIP

Regional Applicability: All
$5 $30 Spare basic belt clip for 3720 and 3725 handset Swivel belt clip for 3720 and 3725 handset

700466394

DECT IP RBS W/INT ANTNA

$1400

Indoor IP radio base station with internal antenna for usage with CM and IP Office only, requires external power either via separately purchased power adapter or via Power over Ethernet, for outdoor usage separate outdoor housing has to be bought separately Indoor IP radio base station with external antenna for usage with CM and IP Office only, two standard omni-directional antennas included, usage not allowed in the US and Canada, requires external power either via separately purchased power adapter or via Power over Ethernet, for outdoor usage separate outdoor housing has to be bought separately

700466402

DECT IP RBS W/EXTL ANTNA

$1700

700466436

DECT RBS PWR SUPP UK

$100

Power supply for IP and ISDN radio base stations for United Kingdom, only needed if Power over Ethernet is not used Power supply for IP and ISDN radio base stations for Western Europe, only needed if Power over Ethernet is not used Power supply for IP and ISDN radio base stations for North America, only needed if Power over Ethernet is not used Power supply for IP and ISDN radio base stations for Australia, only needed if Power over Ethernet is not used Outdoor housing for all IP and ISDN radio base stations with feed-through for data and power cable (if external power supply is used), does not have heating or lightning protection 10 standard standard omni-directional antennas (only needed as spare parts, IP and ISDN radio base stations with external antennas have two of these antennas included), usage not allowed in the US and Canada

700466444

DECT RBS PWR SUPP EU

$100

700466451

DECT RBS PWR SUPP US

$100

700466469

DECT RBS PWR SUPP AU

$100

700466477

DECT RBS OUTDOOR HOUSING

$600

700466576

DECT RBS STD ANTNA KIT 10PK

$350

700466535

DECT RBS DIRECTIONAL DUAL ANTNA

$300

Directional dual antenna for usage with IP and ISDN radio base stations, usage not allowed in the US and Canada Directional single antenna for usage with IP and ISDN radio base stations, usage not allowed in the US and Canada Omni-directional single antenna for usage with IP and ISDN radio base stations, usage not allowed in the US and Canada Mounting kit for mounting the outdoor housing on a pole with a circumference of up to 750 mm 10 mounting brackets for IP and ISDN radio base stations (only needed as spare parts, all IP and ISDN radio base stations have one bracket included)

700466543

DECT RBS DIRECTIONAL SNGL ANTNA

$200

700466550

DECT RBS OMNIDIRECTIONAL DUAL ANTNA DECT RBS POLE MNTG KIT

$200

700466063

$120

700466071

DECT RBS BRACKET KIT 10PK

$50

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700466089

DECT SITE SURVEY KIT EMEA

$5500

700466097

DECT SITE SURVEY KIT NAR

$5500

700471501

DECT SITE SURVEY KIT SPR BATTERY

$1200

700471519

DECT SITE SURVEY KIT SPR CHRGR

$600

700466493

DECT AIWS BASIC

$1150

Server hardware plus preinstalled set of licenses (see details in product description), universal power supply for Western Europe, United Kingdom, North America and Australia included Server hardware plus preinstalled set of licenses (see details in product description), universal power supply for Western Europe, United Kingdom, North America and Australia included

700477466

DECT AIWS BASIC+

$1750

700471527

DECT AIWS STD

$3900

Server hardware plus preinstalled set of licenses (see details in product description), universal power supply for Western Europe, United Kingdom, North America and Australia included Server hardware plus preinstalled set of licenses (see details in product description), universal power supply for Western Europe, United Kingdom, North America and Australia included Server hardware plus preinstalled set of licenses (see details in product description), universal power supply for Western Europe, United Kingdom, North America and Australia included

700471535

DECT AIWS OAP

$4000

700471543

DECT AIWS ENTPRS MGMT

$8500

700471550

DECT AIWS SPR PSU (UNI)

$100

Universal power supply for Western Europe, United Kingdom, North America and Australia for AIWS server

700471576 700471584

DECT HANDSET LEATHER CASE 3720 DECT HANDSET LEATHER CASE 3725

$40 $80

Leather carry case for the 3720 handset Leather carry case for the 3725 handset

700471568

DECT SARI CERTIFICATE

$40

SARI (Secondary Access Rights Identifier) printed on paper, unique identifier needed once per DECT installation, can be use for multiple sites within one installation

700471592

DECT 372x SPR HEADSET PLUG 5PK

$35

5 spare plugs to cover the headset connector of the 3720 and 3725

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17 Contacts
Channel Enablement - NA Channel Contact - EMEA Channel Contact Germany Channel Contact - APAC Product Marketing Product Management ATAC Avaya Global Services Delivery (remote & on-site support) Avaya University (NA) Sidney Rice Graham Ferguson Thomas Hahn Kelly Chong Mark Massingham Dieter Schulz rice@avaya.com gferguson@avaya.com hahnt@avaya.com cchong@avaya.com massingham@avaya.com dschulz@avaya.com atac@avaya.com +1 732 852 2304 +44 1707 36 4151 +49 69 7505 7657 +65 68728617 +1 908 953 8547 +49 69 7505 6182 +1 720 444 7700

http://support.avaya.com

+1 877 295 0099

www.avaya.com/learning

+1 800 288 5327 (NA only) Please go to “Contact Us” page for information +44 1707 364278

Avaya University (ROW)

http://www.avayalearning.com

SMBS Worldwide Training Manager

Iain Murdoch

murdoch@avaya.com

Avaya Proprietary and Confidential

Page 34 of 34


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